Shipping policy
We support the responsible service of alcohol across Australia. Under the Liquor Act 2007 (NSW), it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Similar laws against selling or supplying alcohol to minors apply across Australia. Please drink our beer responsibly 🍺
Caldera beers are shipped from our brewery in Murwillumbah, NSW. Being a rural brewery we strive to deliver your order as carefully and cheaply as possible, but shipping beer can be heavy and therefore expensive. We do not make money on shipping and regularly review our approach and the rates from our providers.
What are the shipping rates?
Shipping is calculated at checkout based on your order's total weight and where it's going. As a guide, a 4 pack weighs about 2 kg, a 750 mL bottle about 1.5 kg and a 16 pack about 8 kg.
Free shipping to NSW, ACT and Queensland on orders of 5 kg or more. That's any 16 pack, or three or more 4 packs.
Shipping rates per state:
- NSW, ACT & Queensland: $14 under 3 kg, $16 from 3 to under 5 kg, free from 5 kg
- Victoria: $14 under 3 kg, $16 from 3 to under 5 kg, $14 from 5 to under 10 kg, $22 from 10 to under 17 kg, $28 from 17 kg
- South Australia: $16 under 3 kg, $20 from 3 to under 5 kg, $15 from 5 to under 10 kg, $25 from 10 to under 17 kg, $40 from 17 kg
- Western Australia & Tasmania: $20 under 3 kg, $27 from 3 to under 5 kg, $25 from 5 to under 10 kg, $45 from 10 to under 17 kg, $70 from 17 kg
- Northern Territory: $26 under 3 kg, $38 from 3 to under 5 kg, $40 from 5 to under 10 kg, $65 from 10 to under 17 kg, $100 from 17 kg
Local? Choose pickup at checkout to collect your order from the brewery in South Murwillumbah for free.
If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
When does my order ship?
We ship orders once per week. This is to help make sure your beer doesn't sit around too long in the distribution network.
You acknowledge that we’re not liable for any delay in dispatch of your order.
How is my order delivered?
We use Australia Post Wine Delivery Service and Aramex to ship all orders. To meet our obligations we require a signature on delivery of someone aged 18 years or older. If there is no one to sign for the delivery then you will be notified to collect the delivery from the appropriate post office/service centre.
Orders typically take around 3-7 days to be delivered, although delivery times vary. You will receive a tracking number you can use to track your shipment once we book the shipment.
It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible at orders@calderabrewing.com.au so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order.
In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
Can I exchange or refund my order?
If your goods are damaged or defective in any way on delivery, please contact orders@calderabrewing.com.au as soon as possible to arrange a suitable remedy, such as return, exchange or refund.
For exchange or refunds on merchandise orders, the receiver will be liable for refund or exchange costs. Items must be in original condition to be eligible for refund or exchange. Again, please contact us on orders@calderabrewing.com.au to discuss concerns about merchandise orders.
Do you ship internationally?
No sorry! not at this time.